Return & Warranty Policy

Last updated: June 18, 2026

At Coaxon, we stand behind the quality and reliability of our products. This policy covers returns for manufacturer defects and our limited warranty.

30-Day Return Period for Manufacturer Defects

Customers have 30 days from the date of delivery to identify and report any manufacturer defects.
This policy applies only to manufacturing or material defects. It does not cover damage from misuse, improper installation, modification, accident, normal wear and tear, or failure to follow the included user manual.

Return Process

Contact us within 30 days at Robert@coaxon.com with:
- Proof of purchase (order number or invoice)
- Detailed description of the defect, along with photos or videos if possible
- Your shipping address and contact details
We will review the request. If approved, we will issue an RMA (Return Merchandise Authorization) number.
Ship the defective meter back to us in its original or equivalent protective packaging, with the RMA number clearly visible on the outside of the box. The buyer is responsible for return shipping costs.
Upon receipt and inspection, we will notify you of the outcome.

Remedies

For manufacturer defects that inhibit the use of the product, we will repair or replace the unit at our discretion.
If repair or replacement is not possible, we will issue a full refund to the original payment method (excluding original shipping and any duties/taxes paid).

Important Notes:

All returns are subject to inspection and approval.
Duties, customs fees, and import taxes can be pre-paid and included in the shipping price when clearly indicated in the shipping selection field at checkout for international orders.
We reserve the right to refuse returns that do not meet the conditions above.

1-Year Limited Warranty

In addition to the 30-day return window, all DWM V2 meters are covered by a 1-year limited warranty from the date of delivery against manufacturer defects in materials and workmanship.

During the warranty period, we will repair or replace (at our option) any defective unit.
The warranty does not cover misuse, unauthorized modifications, or normal wear.
For warranty claims after 30 days, the customer is responsible for shipping the product to us; we will cover return shipping for valid warranty repairs/replacements.